Services

Secured payments

Your order is directly redirected to our partner bank, with the PAIMENT CIC’s system, which allows the consumer to scramble the transmission of his banking informations.

Customer service 7 days a week

To know more about your reservation, for any question about your order, contact us 7 days a week from 9am to 6pm French time (UTC +1).

• Bordeaux : bordeaux@alafrancaise.fr or call us at +33 5 57 30 04 27
• Champagne : champagne@alafrancaise.fr or call us at +33 3 26 53 30 41
• Bourgogne : bourgogne@alafrancaise.fr or call us at +33 3 26 53 30 41
• Provence : provence@alafrancaise.fr or call us at +33 4 90 14 70 00
• Loire-valley : loire@alafrancaise.fr or call us at +33 5 57 30 04 27
• Côte d'Azur : nice@alafrancaise.fr or call us at +33 4 22 13 83 81

For any other request, contact us bonjour@alafrancaise.fr or call us at +33 5 57 30 04 27

Flexibility: Cancellation 24h

Safe booking: all our tours are 100% refundable 24 hours before the tour departure time (7 days for private tours)